Support Policy
Last updated: 2025

At VideoWorld.fun, we are committed to providing exceptional support to our users. This policy outlines the ways we offer assistance, the methods of communication available, and the general expectations regarding support requests.

1. Contacting Support
You can reach our support team via the following channels:

• Email: [support@videoworld.fun]
• Live Chat: Available on our website during business hours.
• Support Form: Fill out the form on our Contact Us page for non-urgent inquiries.

2. Response Times

• For general inquiries, we aim to respond within 24-48 hours.
• Urgent issues will be prioritized and should receive a response within 4 hours during business hours.

3. Support Hours
Our support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM (UTC)
• Saturday & Sunday: Closed

4. Types of Support Offered

• Technical Assistance: Help with troubleshooting or navigating the website.
• Billing and Account Issues: Support regarding payments, subscriptions, and account management.
• General Inquiries: Information about our services and features.

5. User Responsibilities

• Provide accurate and clear information when submitting a request to help expedite the resolution process.
• Be respectful and patient with our support team members.

6. Limitations
While we strive to resolve all issues, certain requests (e.g., service disruptions caused by third parties or force majeure events) may be outside of our control.